Shipping & Returns Policy
Shipping Policy
At Wanorax, we're committed to delivering your order as quickly and safely as possible.
Order Processing
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Orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
We offer Free Tracked Shipping on all orders.
Estimated delivery times:
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United States: 5–12 business days
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Canada: 5–12 business days
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United Kingdom: 5–12 business days
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Australia: 5–12 business days
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New Zealand: 5–12 business days
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email containing your tracking number and a tracking link.
If you have any questions regarding your shipment, please contact our support team.
Returns & Refunds Policy
Your satisfaction is our priority.
If you're not completely satisfied with your purchase, we're here to help.
30-Day Money-Back Guarantee
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition.
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The product should be returned in its original packaging whenever possible.
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Proof of purchase is required.
Refunds
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return if they have been used or damaged after delivery.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
We'll gladly arrange a replacement or a full refund at no additional cost.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, Wanorax will cover the return shipping costs.
For all other returns, return shipping costs may be the customer's responsibility unless otherwise required by applicable consumer protection laws.
Need Help?
If you have any questions regarding shipping, returns, or your order, please contact us:
Email: support@wanorax.com
We typically respond within 24 business hours.